Privacy Policy

 

Last updated: January 3, 2025

This Privacy Policy describes how Brezzeshoes ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit or make a purchase from brezzeshoes.com or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the practices described below.

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1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. The updated version will always be posted on this page with the “Last updated” date.

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2. What Personal Information We Collect

We collect information from you in several ways depending on how you interact with us:

Information You Provide Directly:

• Contact details (name, address, email, phone)

• Order details (shipping and billing information)

• Account login info (username, password)

• Product interactions (items viewed, saved, purchased)

• Customer support messages and communications

• Loyalty/reward information (gift cards, referrals, etc.)

Automatically Collected Information:

We use cookies and similar technologies to collect:

• Device and browser information

• IP address

• Usage patterns and site interactions

• Referral source and session information

Information from Third Parties:

• Payment processors (e.g., Stripe, Shopify Payments)

• Shopify platform services

• Email marketing platforms

• Analytics and advertising providers

All third-party data is handled in accordance with this policy.

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3. How We Use Your Personal Information

We use your personal information for the following purposes:

• Fulfill orders and manage accounts

• Process payments and send confirmations

• Provide support and resolve issues

• Send service-related communications

• Prevent fraud and ensure security

• Conduct marketing and personalized advertising

• Comply with legal obligations

If you are located in the European Economic Area (EEA), we rely on legitimate interest (Art. 6 (1)(f) GDPR) or your consent (where required) as our legal basis for data processing.

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4. Use of Cookies

We use cookies to:

• Enable website functionality

• Remember your preferences

• Improve our Services through analytics

• Show relevant ads

You can disable cookies via your browser settings. Learn more: Shopify Cookie Policy

Our site does not currently respond to “Do Not Track” browser signals.

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5. How We Share Your Information

We may share personal information with:

• Vendors and service providers (e.g., payment processors, hosting, shipping)

• Marketing and advertising partners

• Our corporate affiliates

• Legal authorities if required

• In the event of a merger or sale

We do not sell or “share” personal data in the sense defined by U.S. or EU privacy laws unless explicitly stated and consented to.

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6. Data Security & Retention

We take appropriate steps to protect your data, but no method is 100% secure. Do not send sensitive data via unsecured channels.

We retain personal information as long as needed to fulfill Services or comply with legal obligations.

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7. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data

• Request correction or deletion

• Request data portability

• Object to or restrict processing

• Withdraw consent

• Lodge complaints with your data authority

Contact us at support@brezzeshoes.com to exercise these rights. We may need to verify your identity before fulfilling requests.

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8. Children’s Privacy

We do not knowingly collect data from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us data, please contact us for deletion.

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9. International Data Transfers

Your information may be stored or processed outside your country (e.g., in the United Kingdom or United States). We rely on standard contractual clauses or adequacy decisions where required for cross-border transfers.

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10. Third-Party Sites and Links

Our Site may link to third-party platforms. We are not responsible for their privacy practices. Review their privacy policies before engaging with them.

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11. Contact Us

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:

📧 support@brezzeshoes.com
📍 Brezzeshoes HQ – Summit House, 4-5 Mitchell Street, Edinburgh, Scotland, EH6 7BD

For data protection purposes, we are the data controller of your personal information.