About Brezze
Welcome to Brezze — where next-level comfort meets effortless style. From laid-back apparel to our famously cozy footwear, we create pieces that feel as good as they look.
Shipping Policy
Shipping Information
Please review the details below regarding our shipping process and estimated delivery times.
Important Notice:
Once an order has been dispatched, it cannot be canceled. If you wish to cancel an order that has already been shipped, please wait for it to be delivered and follow our return process. Return shipping costs are not covered by us, as we aim to provide the most competitive pricing. For assistance, contact: support@brezzeshoes.com.
To reduce environmental impact, we ship products directly from our manufacturing partners. This allows us to eliminate intermediary warehouses and reduce CO₂ emissions. While this may extend delivery time, it significantly minimizes our carbon footprint—each air mile avoided saves approximately 24kg of CO₂.
Estimated Delivery Times
| Region | Delivery Time |
|---|---|
| United States | 7–20 business days |
| Canada | 7–20 business days |
| United Kingdom | 8–14 business days |
| Australia | 10–16 business days |
| New Zealand | 10–16 business days |
| Rest of the World | 10–20 business days* |
* Delivery times may vary depending on the destination. You can check shipping details at checkout based on your country.
Order Processing Time
We aim to dispatch all orders within 1–5 business days. During peak periods, handling time may be extended. If your order is not delivered within 7 business days, you may request a full refund.
Priority Processing
This upgrade prioritizes your order within our internal queue but does not accelerate the actual shipping time.
Insured Shipping
If you select insured shipping, your order will be eligible for free replacement in the event of loss or confirmed theft during transit.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking to update.
If Your Package Hasn’t Arrived
If your package has not arrived within the expected time, follow the steps below:
1. Confirm the delivery window has passed
Track your order via the tracking email or confirmation page to verify if the estimated date has elapsed.
2. Verify your shipping address
Review your confirmation email to ensure the shipping address was entered correctly. We cannot modify the address once an order is in transit.
3. Check surroundings and delivery points
If tracking shows “delivered,” inspect common delivery areas depending on your location:
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Houses: Check porches, garages, behind planters, or ask household members.
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Apartments: Inspect parcel lockers, mailboxes, security desks, or check with your building’s concierge.
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Offices: Mailrooms, front desks, or courier receiving points.
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Community mailboxes: Look for keys to parcel compartments inside your mailbox.
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Universities: Allow time for internal distribution via the mailroom.
4. Contact us for an investigation
If you have completed the steps above and still cannot locate your package, please open a support ticket so we can investigate. We’ll work quickly to resolve the issue.
Delivery Delays and Courier Errors
In some cases, tracking may appear inactive due to delays by the carrier. This is usually temporary. If your order exceeds the estimated delivery timeframe, or if you need assistance, contact us via the “Contact Us” page or directly at:
Final Note
Please double-check your cart before completing your purchase. Once dispatched, we cannot stop or redirect orders. If you no longer wish to keep the items upon delivery, our 7-day return policy applies.